Cards

Requesting & Creating Cards

• Best Practices for Setting Spending Limits
• Spend Requests for New Cards or Limits
• Creating Virtual Float Cards
• Ordering Physical Float Cards (Admin Overview)

Card Basics

• Virtual Cards FAQ
• Physical Cards FAQ
• Card Overview Page Walkthrough
• Cards FAQ
• What are the different types of Float cards?
• Float Card Currencies

See all 9 articles

Activation & Deactivation

• Expiring Float Cards
• Activating Physical Float Cards
• How Do I Cancel a Card or Limit?

Card Settings

• Setting/Editing Limits on Float Cards
• Find Your Billing Address & Cardholder Name
• Resetting a PIN on a Physical Card
• Viewing a Physical CAD Card PIN
• Re-assigning Float cards to different users
• Audit Logs for Cards and Spend Requests

Card Controls

• Auto-Pause FAQ
• Overriding Auto-Pause on a Specific Card
• Unpausing a Card Paused for Spend Compliance Policy Violation (Admin)
• Why does my card say "Business Funds are lower than card's remaining limit"?
• Merchant Category Controls on Cards
• Using the Pause Card Feature

See all 10 articles

USD Cards

• USD Card Insurance Benefits
• USD Card FAQ

Shipping

• Will a Canada Post strike affect delivery of physical Float cards?
• Physical Card Shipping Timelines

Replacing Lost, Damaged or Undelivered Cards

• Ordering Replacement Cards
• Activating Replacement Physical Float Cards

Disputes & Fraud

• What to do if your Float card is used fraudulently or charged incorrectly
• Disputing a charge on your Float card
• Dispute Resolution Process at Float
• Understanding the difference between Pending and Posted charges
• Validity of Disputes: Understanding What Constitutes an Invalid Dispute