Resetting a PIN on a Physical Card

1. Log into your Float account.
2. Navigate to your card in Float
3. Click the three-dot menu (⋮)
4. Select Set Pin  followed by entering & confirming your new PIN

1. Attempt a Transaction Using Your New PIN:
   • Make a purchase and enter your new PIN. The transaction will decline three times with the new PIN until confirmed.
     
     
2. Decline Process for Confirming Your PIN:
   
   For example:
   
   • If your entered the wrong PIN twice before resetting, you'll only need one more declined attempt with your new PIN for it to be confirmed.
   • In some cases, the transaction may succeed on the first attempt after resetting the PIN, as the system "remembers" prior failed attempts.
     
     
3. Confirmation:
   • Once the system has recorded enough attempts (up to four in total, including those before and after resetting), the transaction will be approved, and your new PIN will be confirmed.

PIN Reset FAQ

Q: Why do I need to confirm my PIN at a POS?

The confirmation process ensure that the new PIN is securely updated across the card network.

Q: I didn't need three declines — Why?

If you entered incorrect PINs before resetting, the system counts those attempts toward the confirmation process. This can reduce the number of declines required.

Q: What if my PIN still doesn't work?