All Card Statuses and What They Mean

Important: The updated Cards page and card statuses described in this article are currently being rolled out gradually and may not be available to all Float users yet. If your Cards page and card statuses are different from what's described here, this update will be available in your account on April 13th, 2026.

Float cards move through a series of statuses that reflect their current state and whether any action is required. This article explains what each card status means, who can take action, and what to do next.

Guide Overview

Card Status Summary Table

Card Statuses Explained

Card Status Summary Table

Card Statuses Explained

Active

The card is active and may have some blockers, which could result in declined transactions.

Active:

• There are no blockers
   

Active: No Limit Set

• No spending limit has been set. Transactions will decline until a limit is added
• To resolve:
  • The cardholder can request a limit
  • An Admin can add a limit
     

Active: Business Funds Lower than Card Limit

• The business's available CAD or USD balance is lower than the card's remaining limit
• The card may decline for transactions that exceed the available business balance
• To resolve:
  • An Admin can submit a topup to increase the business's spending power

Inactive

Inactive: Missing Shipping Details

• The physical card has been created, but cannot be shipped because a delivery address has not been provided
• To resolve:
  • The assigned Spender will receive an email prompting them to provide shipping details
  • An Administrator can also set shipping details on behalf of the Spender directly from the Cards page
    • For more details, see: Creating Float Cards as an Administrator
       

Inactive: No PIN Set

• The physical card has been created, but cannot be shipped because a PIN has not been set
• To resolve:
  • The assigned card owner will receive an email prompting them to set a PIN on the card
  • An Administrator can set the PIN on the card for the card owner
    • For more details, see: Creating Float Cards as an Administrator
       

Inactive: Card expired

• The card has expired, and a replacement card has been issued, but not yet activated
• To resolve:
  • The card owner or an Admin can activate the replacement card once received
    • For more details, see: Activating Physical Float Cards
       

Inactive: Card owner not KYC verified

• The card is inactive because the cardholder has not completed the mandatory identity verification (KYC)
• Float cards can only be used once the cardholder's identity has been verified
• To resolve:
  • The Spender must complete their KYC verification
     

Inactive: Business not KYB verified

• The card is inactive because the business has not yet completed KYB (Know Your Business) verification, or has not yet been approved for Float
• To resolve: 
  • The Primary Administrator must submit the business verification
  • Once submitted, they will be contacted via email within 1 business day to complete verification

Locked

Locked: Card Locked by an Admin

• An Admin locked the card
• To resolve:
  • An Admin can unlock the card by going to Cards > Add Filter > Card Status > Locked
  • To the right of the card, select "Unlock Card"
  • For more details, see: Using the Lock Card Feature
     

Locked: Card owner locked this card

• The card owner manually locked the card
• To resolve:
  • The card owner must unlock their card
    • In Cards > My Cards > Select "Unlock" beside the locked card
  • An Admin can unlock the card
    • In Cards > Filter for "Locked" cards > Select "Unlock" beside the locked card
  • For more details, see: Using the Lock Card Feature
     

Locked: Card locked due to submission policy violation

• The card was automatically locked because transactions are missing required information as defined by the card's Submission Policy
• To resolve:
  • The card owner or an Admin can add the required fields to previous transactions
  • For more details, see:
    Why is My Card Locked for Spend Compliance Policy Violation and How Do I Unlock It
    Unlocking a Card Locked for Spend Compliance Policy Violation (Admin)
     

Locked: Card locked due to HRIS termination

• The card was automatically locked because the cardholder has been offboarded via your connected HRIS system
• To resolve:
  • An Administrator can unlock the card by going to Cards > Add Filter > Card Status > Locked
  • To the right of the card, select "Unlock Card"
  • For more details, see: Using the Lock Card Feature

Paused

• A paused card has been paused by Float - typically due to suspected fraud or suspicious activity
• Unlike a locked card, a paused card cannot be unpaused by the card owner or Administrator without contacting Float Support
• To resolve:
  • The card owner or an Admin must contact Support@floatfinancial.com

Preparing Shipment

• The physical card has been created and is currently being processed before it is sent for shipment
• No action is required at this stage
• Once the card has been shipped, the status will update to Shipped

Shipped

• The physical card has been shipped and is on its way
• You can view tracking details from Cards > Select the card
  • For more details, see: Physical Card Shipping Timelines
• To activate once received:
  1. Navigate to Cards > My Cards (Spender) or use Filters to find the card (Admin) > right side, select Activate
  2. Enter the last 4 digits of the card number
  3. Select Activate Card
• For more details, see: Activating Physical Float Cards

Cancelled

• The card has been permanently terminated and cannot be recovered
• Cancelled cards are moved to the Archived tab on the Cards page
• Transactions from cancelled cards will still appear on the Transactions page and the card details page
• No action can be taken on a cancelled card. If a new card is needed:
  • Card owners can submit a Spend Request for a new card
  • Administrators can create a new card