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Why does my card show "$0.00 in Spending Power" but the business has an available balance?

  • Updated

A virtual or physical card will show "$0.00 Spending Power" when the card does not have an active temporary or recurring limit on it.

If the card was created/requested without a limit, the default limit will be $0 and the card's spending power will be $0, even if the business' Cash (or Charge) account is funded and has an available balance.

 

How can I Resolve This?

If you are a Spender or Manager:

Only Administrators can directly set or edit card limits on existing cards. As a Spender or Manager, you can submit a spend request for a Temporary or Recurring limit on your card. To do so, follow the steps below:

  1. Log in to app.floatfinancial.com or the Float mobile app 
  2. Select the "Spend Request" button or tap the "+" icon in the mobile app
  3. Under "Select Float Card" > Select an Existing Card from the drop-down menu
  4. Add a note to the request > Select the "Limit Type", either a Recurring or Temporary limit > Input the limit amount and the renewal date (Recurring limit) or the expiration date (Temporary limit)
  5. Select "Submit" to finalize your request
  6. The request will be sent for approval according to your business' policies
  7. Once approved, this limit will immediately become active on your card

For more details, see: Spend Requests for New Cards or Limits

 

If you are an Administrator:

As an Administrator, you can either create or edit the limits on existing virtual and physical cards.

How to Create a New Limit for an Existing Card:

  1. Log in to app.floatfinancial.com
  2. Navigate to the Cards page > Select Virtual or Physical > Select the Card from the drop-down menu
  3. Under Spending Limits, select "Create Limit" to add a Recurring Limit or a Temporary Limit
  4. Input the limit details > Select "Create Limit"

How to Edit Existing Limits on Cards:

  1. Log in to app.floatfinancial.com
  2. Navigate to the Cards page > Select Virtual or Physical > Select the Card from the drop-down menu
  3. Under Spending Limits, select the limit you want to edit (Recurring or Temporary)
  4. Input the new limit details > Select "Confirm" to save the edit

For more details, see: Setting/Editing Limits on Float Cards

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