Using the Pause Card Feature

All Float cards can be paused to prevent new transactions from being authorized. You may want to do this if an employee leaves your company, if you believe your card has been compromised or lost, or if you don't plan on using the card for a while. Note that "Pending" transactions, which were authorized prior to a card being paused, can still be "Posted" after the card is paused. 

This guide will go over:

Pausing a Float card

Unpausing a paused Float card

Pausing a Float card

If you want to temporarily pause new transactions from being authorized on a particular card, you can pause it. When a card is paused, all new transactions will be automatically declined. As soon as the card is unpaused, charges will be successful again.

How to pause your card:

1. Log in to app.floatfinancial.com 
2. Cards > Physical or Virtual > Select the card you want to pause
3. Click "Pause Card" in the top-right corner 
4. Your card will be paused with the note "Paused by Card Owner"

Administrators and managers can pause a spender's card. Please review the steps below to see how you can do this yourself:

How to pause another user's card as an Administrator:

1. Log in to app.floatfinancial.com as an administrator/manager 
2. Cards > Virtual or Physical > Search and select the card you want to pause
3. Click "Pause Card" in the top-right corner
4. The card will be paused with the message "Paused by Admin"

Unpausing a paused Float card

The ability to unpause a Float card depends on how the card became paused: 

• A Spender can unpause a Float card which they paused themselves
• An Administrator can unpause a Float card which was paused by a Spender or by an Administrator
• If a replacement card has been issued for a card that was undelivered or damaged, the card will appear paused until the replacement is received and activated. See: Activating Replacement Physical Float Cards
• Float Support can unpause a Float card which was manually paused by Float or automatically paused for Suspected Fraud. Contact support@floatfinancial.com
• Cards which were automatically paused for Spend Policy Compliance can be automatically un-paused by providing the required information in the non-compliant transactions, or by an Administrator overriding the Submission Policy on the card. See: Auto-Pausing Cards

To unpause your own card:

1. Navigate to Cards > Physical or Virtual > Select the card you want to unpause 
2. Click "Resume Card" in the top-right corner

To unpause another user's card:

1. Log in to app.floatfinancial.com as an administrator/manager
2. Cards > Virtual or Physical > Search and select the card you want to pause
3. Click "Resume Card" in the top-right corner