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Why is My Card Paused for Spend Compliance Policy Violation and How Do I Unpause It

  • Updated

If your Float card is paused due to a Spend Compliance Policy Violation, it means one or more of your transactions are missing required information. This happens when a Submission Policy has been applied to your card and you haven’t completed the necessary transaction details within the allowed timeframe. You will see a "Transactions Missing Required Info" message in Float.

This article explains how to identify non-compliant transactions and what to do to get your card unpaused.

Understand why your card is paused

Your Float Administrator sets a Submission Policy that defines what information is required on each transaction. This could include:

  • A receipt

  • A vendor name

  • A description

  • A GL code or other accounting fields

If any required field is missing on a transaction for more than 24 hours, it becomes a policy violation. If the number of violations on your card exceeds the allowed limit, your card will be automatically paused and marked as Paused – Spend Compliance Policy Violation.

Unpause your card using the web app

When you log in to the Float web app, your Overview page will show an action item that tells you how many of your transactions are missing required information.

To fix those transactions:

  1. Click the action item

  2. You’ll be taken to the All Transactions page, filtered to show only your non-compliant transactions

  3. Click on a transaction to open it

  4. Under Required Fields, you’ll see what information is missing

  5. Upload receipts or fill in any missing details

Once your transaction violations drop below the policy limit, your card will unpause automatically.

Unpause your card using the mobile app

You can also fix missing information on your phone using the Float mobile app:

  1. Open the Float app 

  2. Tap the action item that tells you how many transactions are missing information

  3. You’ll be taken to your non-compliant transactions list

  4. Tap into each transaction to see what’s missing under Required Fields

  5. Upload receipts or enter any other required information

When you’ve completed enough missing items, your card will automatically unpause.

 

Know when a transaction can’t be edited

Some transactions may no longer be editable if they’ve already been exported to your organization’s accounting system. If that’s the case:

  • You’ll see that the fields are locked

  • You’ll need to contact your Float Administrator to make any required updates

Check if your transactions are compliant

Go to Transactions > All Transactions in Float. Look at the icon in the status column:

  • A blue icon means the transaction is compliant

  • A grey icon means the transaction is missing required information

Click any grey-icon transaction to view the details and update the missing information if editable.

 

 


 

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