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Unpausing a Card Paused for Spend Compliance Policy Violation (Admin)

  • Updated

Float can automatically pause a card when it exceeds a set number of Submission Policy violations. Users will see a "Transactions Missing Required Info" message in Float. While this feature helps enforce compliance, Admins have the ability to unpause a card manually—either by overriding the auto-pause settings or increasing the violation limit for that card.

This article explains how to unpause a card that's been paused due to a Spend Compliance Policy Violation.

What causes a card to be auto-paused?

When a cardholder doesn’t complete the transaction details required by your business' Submission Policy (like uploading a receipt or selecting a GL code), Float marks the transaction as non-compliant 24 hours after the transaction was initiated. If the number of non-compliant transactions exceeds the limit defined in the card’s Submission Policy, the card is automatically paused.

The pause will remain in effect until:

  • The spender resolves enough violations to bring the total below the allowed threshold

  • An Admin intervenes by overriding the auto-pause setting or adjusting the limit

Option 1: Override auto-pause for a specific card

A Float Administrator can manually exempt a specific card from the auto-pause rule configured in its Submission Policy.

To override auto-pause:

  1. Go to Cards > Physical or Virtual

  2. Select the paused card

  3. In the Card Settings box, click the assigned Submission Policy

  4. Check the box for Override auto-pause for this card

  5. Toggle-off Autopause this Card for Policy Violations

  6. Click Confirm

If the card is currently paused and your update brings the current violation count below the new threshold—or disables auto-pause—the card will be unpaused immediately.

Option 2: Increase the violation threshold

If you don’t want to disable auto-pause entirely, you can simply raise the threshold on the number of allowed violations for this card.

Follow the same steps as above, but instead of turning off auto-pause, enter a higher number in the "Number of violations before pausing" field.

For example:

  • The policy currently pauses a card after 3 violations

  • The card has 4 violations and is paused

  • You increase the threshold to 5

  • The card will be unpaused as the number of violations is now under the limit

 

Option 3: Mark individual transactions as compliant

You can also unpause a card by marking the related transaction(s) as compliant from the Transaction Export page.

To do this:

  1. Go to Accounting in the left-hand menu

  2. Click Transactions Export

  3. Use Filters to narrow down results by:

    • Cardholder

    • Card

    • Compliance — set this to "Not compliant with policy"

  4. Select the transaction(s) you want to update

    • You can click a single transaction

    • Or use the checkboxes to select multiple at once

  5. Click "Mark as compliant"

Once enough non-compliant transactions on the card are resolved, the card will automatically be unpaused.

 

What if the card isn’t unpausing?

If the card remains paused after adjusting the settings, double-check the following:

  • Has the new threshold been saved and confirmed?

  • Are there still unresolved non-compliant transactions above the new limit?

  • Is auto-pause still toggled on?

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