Using the Pause Card Feature

All Float cards can be paused to prevent new transactions from being authorized. You may want to do this if an employee leaves your company, if your believe your card has been compromised or lost, or if you don't plan on using the card for a while. Note that "Pending" transactions which were authorized prior to a card being paused can still be "Posted" after the card is paused. 

Pausing a Float card

If you want to temporarily new transactions from being authorized on a particular card, you can pause it. When a card is paused, all new transactions will be automatically declined. As soon as the card is unpaused, charges will be successful again.

How to pause your card:

1. Log-in to app.floatfinancial.com 
2. Cards > choose Physical or Virtual > select the card you want to pause
3. Click "Pause Card" in the top-right corner 
4. Your card will be paused with the note "Paused by Card Owner"

Administrators and managers have the ability to pause a spender's card. Please review the steps below to see how you can do this yourself:

How to pausing another user's card as an Adminsitrator:

1. Login to app.floatfinancial.com as an administrator/manager 
2. Cards > Virtual/Physical > search and select the card you want to pause
3. Click "Pause Card" in the top-right corner
4. The card will be paused with the message "Paused by Admin"

Unpausing a paused Float card

The ability to un-pause a Float card depends on how the card became paused: 

• A Spender can un-pause a Float card which they paused themselves.
• An Administrator can un-pause a Float card which was paused by a Spender or by an Administrator. 
• If a replacement card has been issued for a card that was undelivered or damaged, the card wil appear paused until the replacement is received and activated. See: Activating Replacement Physical Float Cards
• Float Support can un-pause a Float card which was manually paused by Float or automatically paused for Suspected Fraud. Contact support@floatfinancial.com. 
• Cards which were automatically-paused for Spend Policy Compliance can be automatically un-paused by providing the required information in the non-compliant transactions, or by an Administrator overriding the Submission Policy on the card. See: Auto-Pausing Cards

To unpause your own card:

1. Navigate to Cards 
2. Physical/Virtual > select the card you want to unpause 
3. Click "Resume Card" in the top-right corner

To unpause another user's card:

1. Login to app.floatfinancial.com as an administrator/manager
2. Cards > Virtual/Physical > search and select the card you want to pause
3. Click "Resume Card" in the top-right corner