Float cards can be shipped to most countries in the world. Please see our Blocked Countries List for more information.
All physical cards are subject to a processing time of up to 5 Business Days.
Within Canada:
Delivery for Physical Cards within Canada can take up to 5 business days after the 5 business day processing time.
United States:
Delivery for Physical Cards to the United States can take up to 10 business days after the 5 business day processing time.
Anywhere else:
Delivery for Physical Cards outside of Canada or the United States can take up to 21 business days after the 5 business day processing time.
When a physical card is created, it will appear as “Issued” on the Cards page in Float. After the card ships, its status will change to “Shipped,” and Float will email you once it has shipped.
At this time, only Replacement Cards are issued a tracking number. If you did not receive a tracking number, and your card has not been received after the full processing + delivery timeframe, please use the steps here to reach out to Support for further assistance: Card Didn't Arrive When Expected
If you are waiting for your team to start spending, consider using a virtual card, which works immediately upon funding your account!
Virtual Card Creation for Administrators
Virtual Card Spend Requests for Spenders
Important: Business days are traditional office hours, and are non-inclusive of weekends and holidays.
Card Didn't Arrive When Expected
If your card hasn't arrived after the expected processing + delivery timeframes listed above, please reach out to our support team to report a missing card and request a replacement with following information ready:
1. The full name and email of the Cardholder
2. Provide the address that the card was shipped, as well as the address that you would like a replacement shipped to:
Full name
Phone number
Street address
Unit or apartment number
City and province
Postal code
Indicate if it’s a residential or business address
3. Card Ordered Date
Knowing when the card was ordered helps us check where it is in the shipping process.
Once we get your details, our team will follow up quickly and send a replacement if needed.