The information in this article only applies to customers who have received a notification from Float about the early renewal of their CAD Float cards. If you have not received a notification, no action is required from you at this time.
Float is upgrading our card infrastructure with our issuing partner, and as a part of this transition, some CAD cards will be renewed ahead of their original expiry date and replaced with new card numbers.
Here's what you need to know:
- Card number and details will change as a result
- Card name, limits, rules, and settings will all stay the same
- Cards will automatically be renewed on their renewal date
- Float recommends that cards be renewed before their renewal date, to have time to update saved payment details with vendors and recurring payments
Please note: This article is specific to the migration and early renewal of CAD cards. For information on standard card renewals, see: Expiring Cards Overview
Guide overview
How to Renew Expiring Virtual CAD Cards
- As a Spender
- Bulk Renewing Virtual Cards as a Spender
- As an Administrator
- Bulk Renewing Virtual Cards as an Administrator
How to Renew Expiring Physical CAD Cards
How to Activate Replacement Physical CAD Cards
- Via the activate.floatfinancial.com URL
- Manually from your Float account as a Spender
- Manually from your Float account as an Administrator
When Will I be Notified About Expiring CAD Cards?
What Changes When a CAD Card is Renewed?
Frequently Asked Questions (FAQs)
How to Renew Expiring Virtual CAD Cards
Renewing a card is done from the Cards page. You can renew a card at any time after receiving the renewal notification.
As a Spender:
You can renew your own card directly.
- Navigate to Cards > My Cards
- To the right of the card, select "Renew Now"
- You'll receive a confirmation of the renewal and the new card will be available right away
- Select "Get Card Numbers" to view your new card number, expiry date, and CVV
Bulk Renewing Virtual Cards as a Spender:
- Navigate to Cards > My Cards
- Bulk select the virtual cards by clicking the checkbox beside each of the card's name > Select "Renew Now"
- A pop-up window will appear, check the box at the bottom of the window and select "Renew Cards"
- You'll receive a confirmation of the renewals, and the new cards will be available right away
- Select "Get Card Numbers" to view a card's new number, expiry date, and CVV
As an Administrator:
Administrators can renew cards on behalf of any cardholder in the business.
- Navigate to Cards
- Select "Add Filter" > "Card Renewal Status" > "Renewal Required" to filter for cards eligible for renewal
- To the right of the card, select "Renew Now"
- You'll receive a confirmation of the renewal and the new card will be available right away
- Select "Get Card Numbers" to view the card's new number, expiry date, and CVV
Bulk Renewing Virtual Cards as an Administrator:
- Navigate to Cards
- Either:
- At the top of the page, select the "View Cards" button to the right of the "Your card(s) are renewing ahead of their original expiry date" callout
OR - Select "Add Filter" > "Card Renewal Status" > "Renewal Required" to filter for cards eligible for renewal
- At the top of the page, select the "View Cards" button to the right of the "Your card(s) are renewing ahead of their original expiry date" callout
- Bulk select the virtual cards by clicking the checkbox beside each of the card's name > Select "Renew Now"
- A pop-up window will appear, check the box at the bottom of the window and select "Renew Cards"
- You'll receive a confirmation of the renewals, and the new cards will be available right away
- Select "Get Card Numbers" to view a card's new number, expiry date, and CVV
Important Notes:
- Once a virtual card is renewed, it will be active immediately
- Ensure you edit your subscriptions and recurring transactions to the new card details
How to Renew Expiring Physical CAD Cards
Renewing a card is done from the Cards page. You can renew a card at any time after receiving the renewal notification.
As a Spender:
You can renew your own card directly.
- Navigate to Cards > My Cards
- To the right of the card, select "Renew Now"
- A pop-up will appear to verify your shipping address. The address your previous card was shipped to will be filled in by default. You can choose to ship to the same address or enter a new one
- Once your shipping address is confirmed, select "Order Replacement Card"
- Your replacement card will be prepared for shipping and will arrive within 5-10 business days
As an Administrator:
Administrators can renew cards on behalf of any cardholder in the business.
- Navigate to Cards
- Either:
- At the top of the page, select the "View Cards" button to the right of the "Your card(s) are renewing ahead of their original expiry date" callout
OR - Select "Add Filter" > "Card Type" > "Physical" > Also filter for "Card Renewal Status" > "Renewal Required" to filter for physical cards eligible for renewal
- At the top of the page, select the "View Cards" button to the right of the "Your card(s) are renewing ahead of their original expiry date" callout
- To the right of the card, select "Renew Now"
- A pop-up will appear to verify the shipping address. The address the previous card was shipped to will be filled in by default. You can choose to ship to the same address or enter a new one
- Once the shipping address is confirmed, select "Order Replacement Card"
- The replacement card will be prepared for shipping and will arrive within 5-10 business days
Important Notes:
- Physical cards take 5-10 business days to arrive after being renewed. For more details, see: Physical Card Shipping Timelines
- Once renewed, you will be able to continue using the old card until the new card has been activated
- Once renewed, the new card details will not be available right away
How to Activate Replacement Physical CAD Cards
There are multiple ways to activate replacement physical CAD Float cards:
Via the activate.floatfinancial.com URL
- Open a web browser and go to activate.floatfinancial.com
- Log in using your Float account credentials
- Enter the last 4 digits of your replacement card > Select "Activate Card"
Manually from your Float account as a Spender
- Log in to Float from app.floatfinancial.com
- Go to Cards > My Cards
- To the right of your card, select the "Activate" button
- Enter the last 4 digits of your replacement card > Select "Activate Card"
Manually from your Float account as an Administrator:
- Log in to Float from app.floatfinancial.com
- Go to Cards > Select the "Activate Physical Card" button
- Enter the last four digits of the replacement card > Select "Activate Card"
When Will I be Notified About Expiring CAD Cards?
Float will notify both the cardholder and all Administrators when CAD cards are approaching their renewal date via email.
In addition, banners will be shown on the Cards page and card details page when you have cards requiring renewal.
Selecting "View Cards" from the banner on the Cards page will automatically show all cards eligible for renewal. Or, selecting "Renew Now" from the card details page will allow you to renew that card.
What Changes When a CAD Card is Renewed?
Because these cards are moving to a new issuing model, the new card will have different details from the expiring one.
The following will change:
- Card number (PAN)
- CVV
- Expiry date
The following will stay the same:
- PIN (for physical cards)
- Spending limits and controls
- Submission policies
- Accounting rules and automations
- Assigned user
- Transaction history
- Card name
Frequently Asked Questions (FAQs)
Renewal Timing & Notifications
What happens if I don't renew before the renewal date?
Can I renew my card before receiving a notification?
Who gets notified about the renewal?
How do I know which of my cards are affected?
How do I verify the renewal date?
Can I cancel the card instead of renewing it?
Can cards that are locked or paused still be renewed?
Card Details & Changes
What happens to my old card after renewal?
Will my transaction history still be available after the replacement?
Will card renewal impact refunds, chargebacks, or disputes in progress?
Subscriptions & Saved Payment Details
Will my recurring subscriptions keep working automatically?
What happens if I don’t update my saved payment details with a merchant?
Physical Card Renewals
Can I ship my physical card to a PO box?
How long does it take to receive a replacement physical card?
Will my PIN be the same on my replacement physical card?
After I renew my physical card, will I be able to continue using my old card?
Once I activate my new card, what should I do with my old card?
What happens if I don't renew before the renewal date?
If a CAD card isn't manually renewed before the renewal date, it will be automatically renewed on that date. No action is required if you're comfortable with the renewal happening automatically.
For physical cards that are automatically renewed, they will be shipped to the address on file (same address the original card was shipped to). If you wish to ship the renewal to a different address, we'd suggest renewing the physical card early, as you're able to select a new shipping address during this process. For steps, see: How to Renew Expiring Physical CAD Cards
If the card is used for recurring transactions or as a saved payment method, you will need to update the payment method with the new card details. If not, the transactions will fail.
Can I renew my card before receiving a notification?
At this time, the "Renew Now" option becomes available once your card has been flagged for renewal, and you’ve received the notification from Float that your card(s) can be renewed early.
Will my card number change?
Yes. Because these cards are being migrated to a new issuing model, the card number, CVV, and expiry date will change.
What happens to my old card after renewal?
Your old card will be automatically cancelled once the new card is issued.
Who gets notified about the renewal?
Both the cardholder and Admins will be notified before the renewal date and again once the card has been successfully renewed.
How do I know which of my cards are affected?
There are two ways to identify which of your cards need to be renewed.
Option 1:
- The notification email you received from Float will list the cards eligible for renewal
- For Spenders, this email will only include your cards that are eligible for renewal
- For Admins, this email will include all of the business's cards eligible for renewal
Option 2:
- In Float, go to the Cards page
- There will be a banner at the top of the page listing the number eligible for renewal
- Selecting "View Cards" from the banner will automatically filter for all cards eligible for renewal
Will my transaction history still be available after the replacement?
Yes. Your full transaction history will remain intact and accessible after your card is renewed.
Will my recurring subscriptions keep working automatically?
No. Because your card number changes when your card is renewed, any merchants or vendors with your old card details on file will no longer be able to process payments.
You will need to manually update your card details with any merchants, subscription services, or vendors where the card is saved as a payment method.
What happens if I don’t update my saved payment details with a merchant?
Any transactions attempted by a merchant using your old card details will decline, as those details are no longer valid after renewal.
To avoid payment disruptions, make sure to update your new card number, expiry date, and CVV with all merchants and subscription services as soon as your new card is issued.
Can I cancel the card instead of renewing it?
Yes, cancelling a card is an option. However, keep in mind that cancelling a card and creating a new one is not any different from renewing the card, and in some cases, may take longer.
For details on cancelling cards, see: How Do I Cancel a Card or Limit?
How do I verify the renewal date?
Your renewal date is included in the notification email sent to you by Float. You can also find it in the banner displayed at the top of the Cards page in Float and in the Status column on the cards page for cards requiring renewal.
Will card renewal impact refunds, chargebacks, or disputes in progress?
No, card renewal will not impact refunds, chargebacks and disputes in progress.
Can I ship my physical card to a PO box?
Yes. Physical Float cards can be delivered to PO box addresses.
How long does it take to receive a replacement physical card?
Replacement physical cards are typically delivered within 5-10 business days. For more information, see: Physical Card Shipping Timelines
Will my PIN be the same on my replacement physical card?
Yes. Your PIN will remain the same on your replacement physical card. If you wish to change your PIN, see: Resetting a PIN on a Physical Card
Can cards that are locked or paused still be renewed?
Yes. Cards that are locked or paused can still be renewed.
After I renew my physical card, will I be able to continue using my old card?
Yes. After your physical card has been renewed, you will be able to use your old card (the one you currently use) until the new card has been shipped to you and you've activated it.
Once the new card has been activated, your old card will be automatically terminated.
Once I activate my new card, what should I do with my old card?
Once your new card is activated, your old card will be automatically terminated and can no longer be used. We recommend disposing of it securely to protect your personal information. Here are some best practices:
- Cut the card into several pieces, making sure to cut through the card number, CVV, expiry date, and chip
- If you have access to a shredder that handles plastic cards, use that instead
- Dispose of the pieces separately or in different waste bags to prevent the card details from being reconstructed
- Do not throw the card away whole