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Resetting a PIN on a Physical Card

  • Updated
Forgot your PIN or received a "PIN try limit exceeded" error? Follow these two steps in full to reset your PIN and unlock your card.
 
 

Step 1. Reset Your PIN in the Float Web Application

  1. Log into your Float account through app.floatfinancial.com. Your PIN cannot be reset through the mobile app. 
  2. Navigate to your card in Float
  3. Click the three-dot menu (⋮)
  4. Select Reset PIN  followed by entering & confirming your new PIN
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Step 2. Confirm the New PIN at a Point-of-Sale (POS)

After resetting your PIN in Float, you'll need to confirm it at a POS terminal. 

  1. Attempt a Transaction Using Your New PIN:

    • Make a purchase and enter your new PIN. The transaction will decline up to three times with the new PIN until confirmed.

  2. Decline Process for Confirming Your PIN:
    For example:

    • If you entered the wrong PIN twice before resetting, you'll only need one more declined attempt with your new PIN for it to be confirmed.

    • In some cases, the transaction may succeed on the first attempt after resetting the PIN, as the system "remembers" prior failed attempts.

  3. Confirmation:

    • Once the system has recorded enough attempts (up to four in total, including those before and after resetting), the transaction will be approved, and your new PIN will be confirmed.

 

PIN Reset FAQ

How will I know if the PIN needs to be reset? 

A card's PIN will need to be reset if: 

  • A USD card's PIN has been forgotten (CAD card PINs can be viewed through the Float application)

  • You receive a "PIN try limit exceeded" error when attempting a transaction.

    • The transaction may decline as soon as the card is entered, without providing the opportunity to enter a PIN.

    • This means that the PIN has been entered incorrectly too many times in the past and is no longer valid.

    • This is a persistent status that does not expire; once encountered the PIN will no longer work and needs to be reset. 

 

My card was declined as soon as it was inserted, before I even entered the PIN. Why?

Once your card enters a "PIN try limit exceeded" state, the PIN will need to be reset before future PIN-entry transactions can be attempted. 

 

Why do I need to confirm my PIN at a POS?

The confirmation process ensure that the new PIN is securely updated across the card network.

 

I didn't need three declines — Why?

If you entered incorrect PINs before resetting, the system counts those attempts toward the confirmation process. This can reduce the number of declines required.

 

What if my PIN still doesn't work?

If your PIN still doesn't work, ensure that: 

  • You are entering the correct new PIN set in the Float portal

  • You have completed the confirmation process at a POS by re-attempting declined transactions with the new PIN until it is approved.

Most users who are not successful at resetting their PIN do not complete the confirmation process at a POS. 

 

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