Below are some common NetSuite export errors you may see when exporting transactions from Float. Each entry below explains what the error means and how to resolve it.
Please note: You must be an Administrator in Float to export transactions to NetSuite.
If you have any questions or you don’t see the error you’re encountering here, reach out to us at support@floatfinancial.com.
Where to see the Export Errors in Float:
Card Transactions:
- Transaction Export > Ready to Export
- Select the transaction > Export Requirements
- The export error will be displayed in the "Export Errors" section
Reimbursements:
- Reimbursements > Payments or All Reports
- Select the report.
- The export error will be displayed at the top of the report
Common Export Errors and How to Resolve Them:
Accounting Period has Closed
How to resolve:
- Unlock the accounting period in NetSuite (if possible)
- Manually create the transaction in NetSuite
- Adjust the posting date
Accounting Sync has Failed
This is a general error message that you will see in Settings > Accounting Sync if there has been an issue with the connection between Float and your accounting system.
How to resolve:
- In Settings > Accounting Sync > Select the "Reconnect" button and follow the prompts to reconnect NetSuite to Float
Invalid Account Type Used
This error indicates that the accounts set up in NetSuite are not using the correct account types.
How to resolve:
- In NetSuite, open your Clearing Account > Set Account Type to Clearing Account > Set the Type to Bank or Credit
- In Float, go to Settings > Accounting Sync > Sync
- Go to Bill Pay > Payments or All Bills > Open the bill
- Select the "Re-Export" button