We're all human, and sometimes we forget things like passwords. Not to worry, this article will guide you through the process of resetting your Float password.
Users using SAML-SSO logins will not have a password, and login information cannot be reset through Float.
Are you logging in to the correct site?
First, make sure you're attempting to log in from any of the following paths:
- floatfinancial.com > Sign-in
- app.floatfinancial.com or app.floatcard.com
- through the Float mobile app
Users often encounter difficulty because they are trying to log in to similar-sounding sites which are not associated with Float Financial. If you don't receive a password-reset email, this might be why.
How to reset your Float Password
There are two ways to reset your password:
If you can't log in:
- Navigate to the Float login page (app.floatfinancial.com)
- Enter the email address you use for your Float login > click "Continue"
- Click "Forgot Password" > confirm your email address
- In a few seconds, you will receive an email with a password reset link
- Once your password is reset, you can log in to your account
If you can log in:
You can reset your password from your account settings anytime you'd like.
- Log in to your account
- Go to Settings > Account Security
- Under the Sign In Methods section, select "Reset" beside Password
- Complete the required elevated access verification > Select "Continue"
- You will receive an email with a password reset link
- Once your password is reset, you can log in to your account
If you do not receive an email to reset your password, you can reach out to support@floatfinancial.com, and one of our agents will be happy to assist you!
How to reset a user's Float Password as an Administrator
- Log in to app.floatfinancial.com
- Navigate to the Users page
- Search for the user you want to reset the password for
- Hover over the user in the table > click the 3 vertical ellipses that appear
- Click "Send Reset Password Email" > Users will then receive an email to reset their passwords directly.
Please note: You will not see the option to "Reset Password" for users who have never created a password before. New users who have not yet created a password can be sent another invitation link to join Float.