This article will provide various troubleshooting to guide you through your issues logging into your Float account:
- Are you Logging in from login.floatcard.com?
- Are you Using the Mobile Application?
- Check your Internet Browser Settings
- Try a Different Internet Browser
- Check your VPN Connection
- Check your Wifi Network
- Reset your Password
- Does your Business use SAML Single-Sign On (SSO)?
Are you Logging in from login.floatcard.com?
Make sure you're attempting to log in from login.floatcard.com.
Are you Using the Mobile Application?
Try logging in from an internet browser on your mobile device if you're having issues logging into your Float account from the mobile application. If this does not work, try logging in from a desktop.
Check your Internet Browser Settings
Navigate to your internet browser's settings and try the following troubleshooting steps:
Clear Cache and Cookies:
The browser cache and cookies can cause issues with the browser's performance. To ensure you have the latest data, clear them.
- Google Chrome: Click here to see how in Chrome
- Safari: Click here to see how in Safari
- Firefox: Click here to see how in Firefox
- Brave: Click here to see how in Brave
- Microsoft Edge: Click here to see how in Edge
Check for Browser Updates:
Make sure you are using the latest version of your browser. Update your browser if an update is available.
Disable Browser Extensions:
Browser extensions can interfere and impact the functionality of the browser and website. Disable your browser extensions and see if the issue is still occurring.
Reset Browser Settings:
If all of the steps above haven't resolved the issue, try resetting your browser settings back to default.
Check your Security Software:
Any antivirus software or firewall settings could be causing the issue. Disable them temporarily to check if the issue is resolved.
Try a Different Internet Browser
Try logging in from a different internet browser (Google Chrome, Safari, Firefox, Brave, or Microsoft Edge). If you're able to log in from a different internet browser, the issue is with the browser you've been using. See the troubleshooting steps in "Check your Internet Browser Settings".
Check your VPN Connection
If you have a VPN on your device, try turning it off to see if your VPN is causing the issue.
Check your Wifi Network
Try disconnecting from the Wifi network and using mobile data or another Wifi network if possible.
If you have DNS filters on your network, they could be flagging Float's domain and causing issues. Ensure that the domain "app.floatcard" is not being flagged by the DNS filters.
Reset your Password
Reset your password using the steps in the following guide: "How do I reset my password?"
Does your business use SAML Single-Sign On (SSO)?
If your business is using SAML SSO for login, reach out to the business's IT department (or whoever set up the SSO) and ask if anyone else is experiencing any issues or if there's an issue with the SAML SSO login for your business.
If you're still running into issues, contact us at support@floatfinancial.com.