Enhanced Identity Verification is an additional security and compliance step required for certain users on Float. It ensures that we accurately verify the identity of individuals who have significant control or decision-making power within a business.
This article explains what Enhanced Verification includes, who must complete it, what documents are required, and how to troubleshoot common issues.
Who Must Complete Enhanced Identity Verification?
Enhanced Identity Verification is required for:
Primary Administrators (PAs)
Ultimate Beneficial Owners (UBOs)
All other users, such as Administrators, Spenders, Managers, and AP clerks, will complete Simple Identity Verification unless your business chooses to enable Enhanced Verification for all users.
Please note: Businesses can choose to require enhanced identity verification for all users, but this setting is completely optional. Once enabled, all users must complete enhanced ID verification.
How to Enable Enhanced Verification on Float (Optional)
If your business prefers stricter identity verification for all users, Administrators can enable enhanced verification for users by following these steps:
Navigate to Settings in the Float web app
Select Security
Click Identity Verification Settings
Toggle "Require all new users to complete Enhanced Identity Verification" on
Personal Information Required for Enhanced Identity Verification
You will be asked to provide:
- First Name
- Last Name
- Date of Birth
- Phone Number
- Residential Address
- US Citizenship Status
- Country of Residence
- Social Security Number (SSN) – Required only for U.S. citizens
- A photo of your government-issued ID
- A facial scan for identity matching
For best results, please see our guide: Tips to Ensure a Successful Enhanced Verification
Acceptable ID Documents
You may upload one of the following IDs:
- Canada: Driver’s licence, passport, permanent residence card, or photo ID card
- USA: Government-issued ID, passport, driver’s licence, or residence permit
- Other countries: Passport or driver’s licence
Acceptable Proof of Address (If Requested)
Some users may be asked to provide a proof of address document issued within the last 60 days, such as:
Utility bill
Bank statement
Government correspondence (such as tax documents)
Files must be in PDF, JPG, or PNG format and must display your full legal name and residential address.
Troubleshooting & Support
- If there are any issues or if Persona cannot complete the verification, our team will manually review your case within 3 business days.
- If we require more information, our KYC team will reach out to you directly.
- If you do not wish to complete KYC through Persona, reach out to our team at support@floatfinancial.com for assistance.
Commonly Asked Questions
Why am I being asked to complete Enhanced Identity Verification?
Enhanced Verification is required for:
• Primary Administrators (PAs)
• Ultimate Beneficial Owners (UBOs)
• Users at businesses that have chosen to enable Enhanced Verification for all new users
In some cases, we may also request Enhanced Verification to confirm certain identity details before we can complete your profile.
Is there an alternative to uploading an ID and a facial imaging scan for Enhanced Identity Verification?
If you prefer not to use Persona to upload your Photo ID or facial imaging scan to complete Enhanced Identity Verification, we offer an alternative through the dual-method process. This method requires you to provide an ID and a bill or bank statement from the last 60 days.
I already verified my identity before. Why do I need to verify again?
You may be asked to complete Enhanced Verification again if:
- You previously verified your identity using a different email address. Verification records are tied to the email used during your original KYC submission. If you’re now signing in or were invited with a different email, the system may not recognize your earlier verification.
- Additional identity confirmation is required
In some cases, Enhanced Verification may be requested to meet security or regulatory requirements.
What happens if a user is approved on simplified KYC and then becomes the Primary Administrator?
If a user is assigned the Primary Administrator (PA) role after already completing Simplified KYC, they will be required to complete Enhanced Identity Verification.
This is because Primary Administrators have the highest level of access and control over the account, so additional identity confirmation is needed for security and regulatory purposes.
If Enhanced Verification is required, our team will email the user with instructions on how to complete this step.
If you have any questions or need assistance, please reach out to support@floatfinancial.com.