If an employee gets a refund or partial credit for an expense reimbursement that has already been paid out through Float, the overpayment needs to be handled outside of Float.
What happens if a refunded purchase has already been reimbursed?
Float Reimbursements can’t withdraw or recover funds from an employee once a payout is complete.
If the employee received a full or partial refund from a merchant after being reimbursed, they’ve effectively been overpaid. In this case, the extra funds must be returned to the business through another method.
How to handle over-reimbursements
Over-reimbursements must be managed by the business using its own internal process. Some common approaches include:
- A payroll deduction
- A direct repayment arranged with the employee
- Other HR or finance workflows
The employee should contact their finance, payroll, or HR team to arrange returning the funds.
Why this can't be managed in Float
Float Reimbursements can only issue payments - we can’t retrieve funds from employees or accept negative reimbursement amounts. Any line item submitted in Float must have a positive value greater than $0.
If you’re looking to track a refund internally, consider a direct entry in your accounting platform.