Float is committed to creating an inclusive environment by identifying, removing, and preventing barriers for people with disabilities.
This Multi-Year Accessibility Plan outlines our strategy to meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (IASR).
This plan will be reviewed and updated at least once every five (5) years or as required to ensure ongoing compliance.
Statement of Commitment
At Float, we are dedicated to treating all individuals in a manner that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner by preventing and removing barriers to accessibility and meeting accessibility requirements under AODA.
Accessibility Achievements to Date
Implementation of a customer service accessibility policy: We introduced a customer service accessibility policy to ensure that all users, including people with disabilities, receive respectful, inclusive, and barrier-free service when interacting with our platform and support teams.
Training provided to all employees on AODA and Ontario Human Rights Code requirements: We delivered mandatory training to all employees, covering the principles of the AODA and the Ontario Human Rights Code, to ensure our team understands their responsibilities and is equipped to support accessibility in every customer and workplace interaction.
Launch of an accessible website: We updated our process on website development so new pages meet WCAG 2.0 Level AA standards, making it easier to navigate, understand, and interact with for users of all abilities, including those who rely on assistive technologies.
Development of a feedback mechanism available in accessible formats: We created an accessible feedback process that allows users to share comments, concerns, or requests in multiple formats, ensuring that everyone can participate in improving our services.
Planned Accessibility Initiatives (2025 Onwards)
Customer Service
As part of our ongoing commitment to accessibility, Float will continue to strengthen and enhance the accessibility of our customer service experience. Future initiatives include expanding accessibility training for all customer support representatives with updated modules on inclusive communication practices and the use of assistive technologies. We will regularly review and update our customer service accessibility policy to reflect emerging best practices and feedback from users with disabilities. Additionally, we plan to implement more proactive accessibility features within our support channels, such as offering live chat options compatible with screen readers and ensuring that alternative support methods (such as voice support, accessible email forms, and plain language resources) are available and promoted clearly. By continually improving our customer service practices, we aim to create an environment where all customers feel welcomed, respected, and supported.
Information and Communications
At Float, we're committed to making our platform accessible for everyone.
We’ll continue working toward meeting the Web Content Accessibility Guidelines (WCAG) and will regularly review our progress to ensure we meet WCAG 2.0 Level AA standards, as required by Ontario’s accessibility laws.
Training
To further advance accessibility across our organization, Float will continue to expand and enhance our employee training programs. Future initiatives include updating training materials annually to reflect changes in accessibility laws, new assistive technologies, and evolving best practices. We will introduce specialized training modules tailored for different teams, such as customer support, product development, and leadership, ensuring that accessibility is embedded into every part of our business. In addition, we plan to launch refresher courses and microlearning opportunities to keep accessibility principles top of mind for all employees. By investing in ongoing education, we aim to foster a deeply rooted culture of inclusion, empathy, and proactive accessibility awareness across all levels of our organization.
Employment and Recruiting
Float is committed to creating an inclusive workplace where accessibility is integrated into every stage of the employment cycle. Looking ahead, we will continue to strengthen our recruitment and hiring practices to ensure accessibility is embedded from the first point of contact with candidates. Future initiatives include updating all job postings and career site materials to clearly state our commitment to accommodating applicants with disabilities. We will provide additional training for hiring managers and recruiters on inclusive interviewing techniques and accommodation best practices. We also plan to develop more formalized individualized accommodation plans for employees and candidates, ensuring clear, transparent processes are in place. By continuously building accessibility into our employment practices, we are working to ensure that every individual has an equal opportunity to join, grow, and succeed at Float.
Review and Monitoring
- The Accessibility Policy and Multi-Year Accessibility Plan will be reviewed and updated at least once every five (5) years.
- Progress updates will be documented annually and shared with relevant stakeholders.
- Changes will be made as necessary to reflect regulatory updates or organizational changes.
Availability of the Plan
This Accessibility Plan will be provided upon request. All relevant documentation will be provided in accessible formats at no additional cost.
Requests for accessible versions can be directed to:
- Email: accessibility@floatfinancial.com
- Phone: +1 (833) 944-3175
- Online Form