Statement
At Float, we are committed to creating a platform that is accessible, inclusive, and user-friendly for all businesses, including users with disabilities.
As a leading business spend management platform, we recognize the importance of providing equal access to our services, tools, and resources to help businesses manage their finances efficiently and independently.
We are proud to align our practices with the Accessibility for Ontarians with Disabilities Act (AODA) and are dedicated to identifying, removing, and preventing barriers to accessibility. Our goal is to ensure that all users can seamlessly navigate, interact with, and benefit from our platform.
Scope
This policy applies to all employees, contractors, and third-party vendors who design, develop, manage, or deliver Float’s online services and digital content.
It covers:
- Web and mobile accessibility
- Customer service accessibility
- Information and communications accessibility
- Training requirements
Core Principals
Our accessibility policy is built on four core principles:
- Dignity: Individuals with disabilities are treated with respect and as valued customers and employees. We are committed to providing services in ways that uphold their self-respect and recognize their worth.
- Independence: Individuals with disabilities are empowered to do things on their own, without unnecessary help or interference. Wherever possible, we ensure that people can access our services and resources independently.
- Integration: Individuals with disabilities can fully participate in the same services, in the same places, and in the same ways as others. We strive to remove barriers so that everyone can engage together in an inclusive environment.
- Equal Opportunity: Individuals with disabilities are given the same chances to access, benefit from, and succeed within our services and employment practices as everyone else. We are committed to ensuring that accessibility is a fundamental part of every opportunity we offer.
Policy Statements
Accessibility Standards for Customer Interactions
- We are committed to providing services in a manner that respects the dignity and independence of persons with disabilities.
- Customers can request support through accessible channels such as email, phone, and alternative formats upon request.
- We will provide assistive measures where applicable (e.g., screen reader-friendly interfaces, keyboard navigation support).
- We will notify users of temporary disruptions to accessibility features through prominent notices on our website and application.
Information and Communications
- All publicly available information will be made accessible upon request.
- New internet websites and web content, including mobile applications, will have design considerations to ensure a high standard of accessibility.
- Accessible formats and communication supports will be provided for persons with disabilities in a timely manner, at no additional cost, upon request.
- Feedback mechanisms (e.g., contact forms, surveys) are available in accessible formats, and we will ensure responses are provided in accessible formats when requested.
Training
All employees, contractors, and volunteers will receive training on:
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- AODA and the requirements of the Integrated Accessibility Standards Regulation (IASR)
- The Ontario Human Rights Code as it pertains to persons with disabilities
- How to interact and communicate with people with various types of disabilities
Training will be provided as soon as practicable after hiring and on an ongoing basis whenever policies change.
Accessible Customer Service Practices
Communication
- We will communicate with customers with disabilities in ways that consider their disability.
- Our employees will receive training on how to interact and communicate with people with various types of disabilities.
- We offer communication supports (e.g., email, live chat, phone assistance) to meet the needs of our customers.
Assistive Devices
- We will ensure that customers using assistive devices can fully access our services.
- Where applicable, we will provide alternative methods if a person’s assistive device cannot be accommodated directly through our platform.
Support Persons
- Customers with disabilities may be accompanied by a support person while using our services.
- Fees will not be charged for support persons for accessing our online services (if applicable).
Service Animals
- Although Float operates exclusively online and does not maintain a physical location, we recognize the rights of individuals to be accompanied by service animals should in-person meetings be arranged at any third-party locations.
Notice of Temporary Disruptions
- In the event of a planned or unexpected disruption to services or facilities used by persons with disabilities (e.g., platform downtime affecting accessibility features), Float will notify customers promptly.
- The notice will include information about the reason for the disruption, its anticipated duration, and alternative services, if available.
- Notices will be posted on our website and application or communicated directly through our standard channels (e.g., email notifications).
Feedback Process
Float welcomes feedback on the accessibility of our services and products. Feedback can be provided in the following ways:
- Email: accessibility@floatfinancial.com
- Phone: By contacting our support team +1 (833) 944-3175
- Online Form
All feedback will be reviewed, and necessary actions will be taken to address concerns. Responses will be provided in a format accessible to the individual making the request, upon request.
Document Availability
This policy, and other related documents, will be made available in accessible formats upon request.
Modifications to This or Other Policies
Any policy of Float that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.