If you see a 3DS prompt indicating that a a code was sent to a number ending in 1111, this means you have not entered your phone number on your Float user profile and a default value is being used instead. 3DS codes for USD cards cannot be sent via email if the phone number is not present.
To resolve this, add a phone number to your Float user profile and then re-attempt the transaction.
To add your phone number to your Float user profile:
- Log-in to app.floatfinancial.com
- Settings > Profile > click "Edit"
- Complete the security challenge using the one-time code that is sent to your email address
- Enter the phone number and click "Save"
Users can edit their own phone number or an Administrator can modify the phone number on another user's behalf after passing the security challenge. User phone numbers cannot be modified by Float Support.