USD Pre-Authorized Debits (PADs) allow third parties to withdraw funds directly from your USD Float account. This enables Canadian businesses to make USD payments via ACH by allowing vendors to pull funds directly from their USD Float account.
"USD PADs" may also be referred to as ACH Direct Debits.
This guide covers how USD PADs work, how to authorize them, and what to expect when transactions succeed or fail.
Please note:
- At this time, USD PADs only support ACH Direct Debits (USD withdrawals from within the US)
- This feature is available to Canadian entities (businesses incorporated in Canada) with a USD Float account
- Some use cases may not be supported by all providers
- CAD PADs are not currently supported, but will be available in a future release
Guide Overview:
Understanding what USD PADs enable
How to find your USD PAD details
Viewing USD PADs in your Float account
Handling failed & rejected USD PADs
Understanding what USD PADs enable
You can use USD PADs for common business payments, including:
- Payment processors (e.g. Stripe, Shopify)
- Payroll providers (e.g. Rippling, ADP, Gusto)
- Recurring expenses where the biller charges your bank account directly (e.g. rent, utilities, subscriptions)
This helps reduce reliance on cards for USD payments that are typically pulled via ACH.
How to find your USD PAD details
To allow a third party to withdraw funds, you need to share your USD account details.
Where to find your USD PAD account details:
- Log in to app.floatfinancial.com
- Navigate to Accounts
- Select Cash USD
- Click Account details
- Under the ACH tab, download your account details PDF
- Share these details with the vendor requesting PAD authorization
Once shared, the vendor can initiate withdrawals from your account.
Where to find your previous inbound-only ACH account details:
Existing customers will have access to previous ACH account details, which supported inbound ACH transfers only. These account details are still valid up until at least December 31, 2026, to give your team time to update payment details saved for ACH payments with vendors/suppliers/customers.
To access your previous inbound-only ACH account details, follow the steps below:
Log in to app.floatfinancial.com
Navigate to Accounts
Select Cash USD
Click Account Details
Under the ACH tab, click Previous Account Details
Your previous ACH account details will download to your device
Please Note:
- Only Administrators and Bookkeepers have access to ACH account details
- Existing Float customers will still have access to their previous ACH account details, which only supported receiving funds (no withdrawals). There will be a "View Previous Account Details" button
- New Float customers, as of May 12, 2026, will only receive ACH account details that support USD PADs (ACH debits)
- If you currently use your old details with a provider (e.g. Stripe), you may need to update them to enable withdrawals
Viewing USD PADs in your Float account
USD PADs appear as payment activity in your account.
You can find them by following the steps below:
- Navigate to Accounts > Cash USD > look at the Account Activity table at the bottom of the page
- Navigate to Accounts > Funding History, or
- Navigate to Accounts > Statements
- Your monthly statement will include all PADs, including failed or declined attempts
This ensures full visibility into all debit activity, including unsuccessful transactions.
Handling failed & rejected USD PADs
You need to ensure there are sufficient funds in your account to cover any incoming PADs.
A PAD will fail if there are insufficient funds in your account.
PADs can also be rejected for various reasons, such as suspected fraud.
What happens when a PAD fails
- The failed attempt appears in Funding History
- It is included on your monthly statement
- You can review the status and take action
Retry a failed PAD (NSF)
If a PAD fails due to insufficient funds:
- Add funds to your USD account
- The debit can be retried by the vendor who initiated the PAD
Please note: Float does not charge NSF fees at this time.
When a PAD is rejected by Float
In some cases, a PAD may be rejected by Float. Please review the information below so you know what to do if this happens.
- The Primary Administrator will receive an email from Float’s Risk team
- The email will include:
- The reason for the rejection
- Next steps to help resolve the issue
- The transaction will also appear as failed in Accounts > Funding History
If you’re expecting a debit that did not go through, check your inbox for more details.
Disputing a USD PAD
If you see an unexpected or incorrect withdrawal:
- Contact support@floatfinancial.com
- Our team will escalate the request for review
Frequently Asked Questions
Who can use USD PADs?
USD PADs are available to Canadian entities (businesses incorporated in Canada) with a USD Float account.
They are not available to US entities at this time.
Are CAD PADs available?
Not at this time, but they are coming soon!
Are customers notified of USD PADs?
Yes! Customers are notified of USD PADs through the methods below:
- Successful PADs: visible in Accounts > Funding History, and Account > Statements
- Failed PADs: visible in Accounts > Funding History, and Account > Statements Funding History
- Rejected PADs: Primary Administrators will receive an email from Float’s Risk team with more details
Are there fees for failed PADs due to insufficient funds?
No. There are no NSF fees at this time.
Can I increase my PAD limits?
If you'd like to increase your PAD limits, please contact support@floatfinancial.com to request higher limits. We will inform our Funding team of this request and do our best to accommodate.
Can I use USD PADs with payment processors?
Yes. Many payment processors (e.g. Stripe, Shopify) require withdrawals via ACH Direct Debit (i.e., USD PADs) using your ACH account details.
Do USD PADs taken from my Cash USD account export automatically to my connected accounting system?
No, not at this time! Direct debits from your Cash USD account don't automatically export to your connected accounting system (i.e., QBO, Xero, and NetSuite).
We are working on supporting this functionality soon, but in the meantime, these must be manually entered into your accounting system.
Are there limits on how much can be withdrawn from my USD Cash account?
Yes, USD PAD limits are the following:
- $5M per day
- $8M per month
Do I need to update my account details with vendors?
If you are an existing customer using older ACH details (i.e., ACH account details for inbound transfers only):
- You may need to update your details with vendors to enable withdrawals
- Download the latest account details from Float and share them as needed
You can continue accessing your previous account details to support this transition. An alert will be available in your ACH account details tab informing you that they support USD PADs.
How long are my previous ACH account details valid for?
Previous ACH account details that were used for receiving funds into your Float account only are valid and can be accessed until at least December 31, 2026.