This article explains how to unschedule or reschedule Payments from the Payments page. These actions are available after a payment has been scheduled through Bill Pay or Reimbursements, or a Send Money payment submitted from the Payments page.
Guide Overview
Who can Unschedule and Reschedule Payments?
When can a Payment be Unscheduled or Rescheduled?
Who can Unschedule and Reschedule Payments?
Administrators, Bookkeepers, and AP Clerks can unschedule or reschedule payment dates from the Payments page.
Only Administrators can give funds release approval. Bookkeepers and AP Clerks can update payment dates, but cannot give funds release approval for processing.
Important Note: Send Money payments can't be unscheduled - they can only be rescheduled or cancelled.
When can a Payment be Unscheduled or Rescheduled?
You can unschedule or reschedule a payment as long as it has not started processing.
Payments can be changed when they appear in the Needs authorization or Pending tabs on the Payments page.
Once a payment begins processing, has completed, failed, or is marked as complete, it can no longer be unscheduled or rescheduled.
How to Unschedule a Payment
Unscheduling a payment removes the scheduled payment date and stops the payment from being processed. You can unschedule a payment from two places:
Unschedule a Payment from Needs Authorization:
- Go to Payments > Needs Authorization
- Select the ellipses to the right of the scheduled payment > Select Unschedule
- Bill Pay and Reimbursements:
- The payment will be removed from the Payments page and moved to the Unpaid tab of either the Bill Pay or Reimbursements page
Unschedule a Payment from Pending:
- Go to Payments > Pending
- Select the ellipses to the right of the scheduled payment > Select Unschedule
- The payment will be removed from the Payments page and moved to the Unpaid tab of either the Bill Pay or Reimbursements page
Once Unscheduled:
- The payment is removed from the Payments page and will move to the Unpaid tab of either the Bill Pay or Reimbursements page
- The bill or reimbursement returns to its previous state in Bill Pay or Reimbursements
- A new payment date can be scheduled if needed
How to Reschedule a Payment
Rescheduling a payment changes the scheduled payment date. You can reschedule a payment date from two places:
Reschedule a Payment from Needs Authorization:
- Go to Payments > Needs Authorization
- Select the ellipses to the right of the scheduled payment > Select Reschedule
- Select a new payment date > Save
- The payment will remain in Needs Authorization and will require funds release approval before it is moved to the Pending tab
Reschedule a Payment from Pending:
- Go to Payments > Pending
- To the right of the scheduled payment, select Reschedule
- Select a new payment date > Save
- The payment will remain in Pending and will not require re-approval before the newly scheduled date
- Only payments that have not already begun processing can be rescheduled