For a complete guide to our Banking Page, please review our Accounts Page Overview!
Directory of Frequently Asked Questions
Cash Account
Can I use my Cash account to make reimbursement and bill payments?
Can I transfer funds from my Cash account into my Charge account, and vice versa?
Can I transfer funds between my CAD & USD Cash accounts?
Charge Account
Can I auto-paydown my Charge account with my Cash account?
Can I repay my Charge account with my Cash balance?
I'm interested in the Charge program, where can I find more information and sign-up?
Can I use my Charge account to make reimbursement and bill payments?
Where do my card payments come from if I'm a Charge customer?
Can I transfer funds from my Cash account into my Charge account and vice versa?
Yes you can! Using the Transfer button within your Banking Overview page lets you transfer funds from your Float Cash account to top up your Charge account. You can only transfer funds with the same currency (i.e., CAD Cash account to CAD Charge account)
For detailed instructions on transferring between accounts, please review our help centre article:
You cannot transfer funds from your Charge into your Cash account. If you need to transfer overfunded funds from your Float Charge account to your Float Cash account, please contact our Support team at support@floatfinancial.com, and we'll be happy to assist you.
Can I transfer funds between my CAD & USD Cash accounts?
Yes, Float FX allows you to convert between your CAD and USD funds seamlessly. For more details, see: How to Convert Between CAD and USD Cash Balances.
Can I repay my Charge account with my Cash balance?
Yes you can! You can set up repayment from either your Cash account or connected bank account to pay down your Charge account at the end of your billing cycle.
We recommend using your cash account as the payment is almost instant. Paying with your connected bank account takes 3-5 business days.
Please note that if you select your cash account for repayment and you don't have enough in your cash account, we'll automatically draw the payment amount from your connected bank account.
For more details on repayment options, please review our help centre article: Moving Funds in the Accounts Page
Can I auto-paydown my Charge account with my Cash account?
Yes! You can set up Auto-Paydown within the Accounts page to automatically transfer a specified amount from your chosen account (Cash account or connected bank account) when your balance falls below a certain threshold. You can also manually transfer funds from your Cash account into your charge account if you need more balance.
For detailed instructions on setting up auto-paydown, please review our help centre article: Auto-Funding and Auto-Paydowns
Where do my card payments come from if I'm a Charge customer?
Your card payments come from your Charge account, not from your Cash account.
If you are ever low on available credit, you can send a top-up from your Cash account or connected bank so you can continue to spend.
Can I use my cash account to make reimbursement and bill payments?
Yes you can! To use direct reimbursement payouts, customers must pay reimbursements through their Float Cash balance or pay outside of Float and mark them as paid.
Professional plan members can choose to pay bills through either their Cash balance or connected bank accounts.
Can I use my Charge account to make reimbursement and bill payments?
No, Reimbursement payments can only be made from your Float Cash balance.
Essentialsn Plan customers can only use your Float Cash balance to make bill payments. Professional and Enterprise plan customers can make bill payments from your connected bank account or your Float Cash balance.
Payments from your Cash balance are 4x faster and you earn up to 4% interest on your funds held in the account.
I'm interested in the Charge program, where can I find more information and sign-up?
If you are interested in our Charge program and want to learn if your company is eligible, please review our Help Centre articles below for more information: