If a report payment fails or bounces, don't worry! You will be able to follow the steps in this article to resolve the issue and make sure your employees get paid.
Handling Bounced Report Payments
If a user's banking details are incorrect, a Float Administrator will be notified that a scheduled payment has bounced. Please follow the steps below to learn how to resolve this.
How to resolve a bounced Reimbursement payment:
- Review the details in the notification to understand why the payment bounced (e.g., incorrect banking details)
- If the issue was due to incorrect bank details, the employee receiving the Reimbursement payment will need to update their banking details from Settings > Profile
- After the employee has updated their banking details, you can reschedule the failed payment.
- Navigate to Reimbursements > Payments > select the report that failed, and reschedule the payment
- Navigate to Reimbursements > Payments > select the report that failed, and reschedule the payment
- Once the new payment date is scheduled, the report will need to be re-authorized on the newly selected date
Handling Not Sufficient Funds (NSF) for Reimbursements Payments
If you are paying out Reimbursements through your Float cash balance and there are insufficient business funds to cover a scheduled payment, your Float Administrators will be notified that a scheduled payment has failed for this reason.
How to resolve a NSF Reimbursements payment:
- Check your Float Cash balance from Banking > Accounts and add funds if needed
- After topping up, and the funds are available in your account, reschedule the payment from Reimbursements > Payments
- Once the new payment date is scheduled, funds release will need to be re-authorized for the newly selected date