If a report payment fails or bounces, don't worry! You will be able to follow the steps in this article to resolve the issue and make sure your employees get paid.
This guide will also inform you of how to deal with cancelled reports.
Handling Failed Reimbursement Payments
If a user's banking details are incorrect, a Float Administrator will be notified that a scheduled payment has bounced. Please follow the steps below to learn how to resolve this.
How to resolve a bounced Reimbursement payment:
Review the details in the notification to understand why the payment bounced (e.g., incorrect banking details)
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If the issue was due to incorrect bank details, the employee receiving the Reimbursement payment will need to update their banking details from Settings > Profile
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After the employee has updated their banking details, you can reschedule the failed payment.
Navigate to Reimbursements > Payments > select the report that failed, and reschedule the payment
Once the new payment date is scheduled, the report will need to be re-authorized on the newly selected date
Handling Not Sufficient Funds (NSF) for Reimbursement Payments
If your Float cash balance has insufficient business funds to cover a scheduled payment, your Float Administrators will be notified that a scheduled payment has failed for this reason.
How to resolve an NSF Reimbursements payment:
Check your Float Cash balance from Banking > Accounts and add funds if needed
After topping up, and the funds are available in your account, reschedule the payment from Reimbursements > Payments
Once the new payment date is scheduled, funds release will need to be re-authorized for the newly selected date
Handling Cancelled Reimbursement Reports
If your report is cancelled (either by yourself or an Administrator), there is no way to retrieve a cancelled report.
Cancelled reports will need to be recreated and submitted for approval.