Troubleshooting: Download a HAR file from your browser

A HAR file or HTTP Archive captures information that travels between your browser and a website. The file outlines blocked actions, load times and loaded sources which is extremely helpful when troubleshooting errors.

This article walks you through downloading a HAR file on the following browsers:

• Chrome
• Safari

Generate a HAR in Chrome

1. Open a new tab
2. Right-click anywhere on the page and select "Inspect". This opens a pop-up window on the right side of your screen
3. Click on the "Network" tab at the top
4. Ensure the "Preserve log" box has been checked.
5. Ensure the network log is being recorded by checking for the record button on the top right corner of the "Network" tab. It is a white circle when not recording and turns red when recording (see below)
   
6. Now recreate the error by following the same steps as when you first experienced the error
7. Click the download icon (shown below)
   
8. Click save, and share the file with us via chat or at support@floatcard.com with a description of our error!

Generate a HAR in Safari

Before you start, ensure you have web developer features enabled. To do this, on the menu bar select Safari > Settings > Advanced and then select "Show features for web developers".

Once this is enabled, follow the steps below:

1. Open a new tab
2. Open "Develop" in the menu bar and select "Show web developer"
3. Click on the "Network" tab
4. Now recreate the error by following the same steps as when you first experienced the error
5. Click the download icon (shown below)
   
6. Click save, and share the file with us via chat or at support@floatcard.com with a description of our error!

If you need instructions to generate HAR files in any other browser, send us a note at support@floatcard.com and we'd be happy to add to this resource!