Why isn't a Float user syncing with an HRIS user, when that individual is in my HRIS?

The Float email needs to be a direct match with the email in the HRIS. Reach out to our support team to change the email in Float if you want them to sync.

Once the email is changed in Float, you will need to make sure that individual is aware that their Float email has changed and they need to use the updated email to log in. Their password will remain the same.