Reimbursements - Handling Bounced Report Payments

In cases where report payments bounce, don’t worry! Follow the steps outlined in this article to rectify this to ensure your employees get paid out!

1. Administrators will receive notice from Float that the payment(s) have bounced.
2. Review the details in the notification to understand why the payment bounced. Ex. Incorrect banking details.
3. If the issue was due to incorrect bank details, the employee or account admin will need to update the report requester's banking details.
   Note: Refer to the article on Configuring User Bank Details.
4. After updating the employee's banking details have been updated, you can reschedule the failed payment. Navigate to the Payments Tab, select the reimbursement that failed, and reschedule the payment.
   
   
   
   
5. Once the new payment date is scheduled, the reimbursement will need to be re-authorized on the newly selected date.

Note: Click here for more information on Authorizing Funds Release