In cases where report payments bounce, don’t worry! Follow the steps outlined in this article to rectify this to ensure your employees get paid out!
If a user's banking details are incorrect, your Float Administrators will be notified that a scheduled payment has bounced. To address this:
- Review the details in the notification to understand why the payment bounced. Ex. Incorrect banking details.
- If the issue was due to incorrect bank details, the employee receiving the Reimbursement payment will need to update their baking details from Settings > Profile. See: Configuring Bank Details for Reimbursement Payments.
- After the employee has updated their banking details, you can reschedule the failed payment. Navigate to Reimbursements > Payments select the reimbursement that failed, and reschedule the payment.
- Once the new payment date is scheduled, the reimbursement will need to be re-authorized on the newly selected date.