Any Float administrator can cancel a bill that is scheduled to be paid

Cancelling a Bill

1. Navigate to Bill Pay on your Float account.
2. Click on the Payments section and find the bill you want to cancel. 
3. Click on the bill and click the "Unschedule" button. 

     4. Once the payment is unscheduled, you will see a notification and the bill will move back to the Unpaid tab.

  6. The bill can then be moved to drafts and deleted or the payment can be rescheduled. To delete the payment, first click "Move to Drafts", then click the three dots next to the payment, then click "Delete."

Cancelling a Bill if it Cannot be Unscheduled

1. Click on the Payments section and find the bill you want to cancel. 
2. If the bill cannot be unscheduled and you receive an error message, reach out to support via help.floatcard.com > Submit a request.
3. Our support team investigate the possibility of cancelling the payment. If the funds have already been sent to the vendor, the bill payment cannot be cancelled. 
4. If Float support is able to cancel the payment the bill status will be changed to "Cancelled" and the bill can no longer be moved or edited. 

      5. It may take 1 to 5 business days from cancellation of the bill for the funds to return to your account. The status of the bill will change to "Reversed" at that time.