This article covers common questions about how Float Bill Pay handles scheduling payments, processing timelines, and vendor management.
For FAQs related to making an Accounts Payable (AP) payment, see: Accounts Payable Payments Page FAQ
Common Questions
What payment methods does Float support?
What funding sources can be used for payments?
Can I make a partial payment or pay a bill in instalments?
How do I send a payment confirmation to a vendor?
What will the vendor see when receiving the payment?
Can I add a credit memo to a vendor or bill?
How do I add the account number for a vendor that is longer than 12 digits?
How do I record a bill payment made with a Float card?
Can I set up recurring bill payments to the same vendor?
What payment methods does Float support?
Float supports:
- EFT (CAD): for domestic Canadian payments
- ACH (USD): for domestic US payments
- Wire transfers (USD and CAD): for international vendors and cross-border payments
Note that Wire transfers require a SWIFT code. ABA routing is not currently supported.
What funding sources can be used for payments?
Essentials plan: Pay from your Float Cash Balance
Professional and Enterprise plans: Pay from either your Float Cash balance or a connected bank account (CAD or USD)
See: Configuring and Choosing Bill Pay Funding Sources
Can I make a partial payment or pay a bill in instalments?
No. At this time, Float does not support partial payments or instalments on a single bill.
If you need to split a bill payment:
Create separate bills in Float for each instalment
Use the same vendor and invoice reference
Add a suffix to the invoice number (e.g. INV-1001-1, INV-1001-2) to distinguish each entry
This ensures all payments are tracked separately and avoids sync issues with your accounting software.
Can I set up Float to automatically pull funds from my bank account and pay bills once the funds arrive in Float?
No, this isn't currently possible.
Float doesn’t support automatic top-ups triggered by bill payments. If you want to make sure your Float balance is funded ahead of a payment, you’ll need to set up your own auto-top-up rules in the Banking section. See the guide: Auto-Topups and Auto-Paydowns for more information on auto-topups.
Bill Pay also doesn’t support automatic payment triggers. You’ll need to:
Manually select a payment date
Have an Admin manually release the funds for the payment to go through
Both steps are required to complete a bill payment.
How do I send a payment confirmation to a vendor?
Share a live tracking link:
- Navigate to Payments > Complete or All Payments tabs
- Select the ellipses next to the bill > Select "Share Payment Confirmation" > This will open a live, shareable confirmation page in a new tab
Download and share a PDF confirmation:
- Navigate to Payments > Complete or All Payments tabs
- Select the ellipses next to the bill > Select "Download Payment Confirmation"
Automatically send payment confirmations to vendors:
Go to Bill Pay > Manage Vendors
Select a vendor > Scroll to the Payment Confirmations section
Toggle ON and enter the vendor's email address > Click "Save"
See: Viewing and Sending Bill Payment Confirmations to Vendors
What will the vendor see when they receive the payment?
Vendors will see:
- Your legal business name
- The invoice number
- (If supported) A reference number in the payment description
These details help vendors reconcile the payment with their records.
See: Viewing and Sending Bill Payment Confirmations to Vendors
Can I add a credit memo to a vendor or bill?
It is not currently possible to add a credit note to a vendor or bill. It is possible to add a credit as a line item on a bill.
How to add a credit to a bill in Float:
- Navigate to Bill Page > Drafts > Open the bill you'd like to add a credit to
- Select the "+ Add Line Item" button to add a new line item to the bill
- What to add to the new line item:
- Description: Mention that this is a credit from the vendor
- Subtotal: Add the credit amount with a "-" sign in front of the amount to indicate the credit
- Categorize the rest of the line item as desired
- Scroll back up to the bill total amount and reduce it by the amount of the credit, to ensure the bill total and the total from all of the line items match
- When ready, select the "Get Approval" button to send the bill for approval
How do I add the account number for a vendor that is longer than 12 digits?
Currently, Float supports a maximum of 12 digits for Canadian bank account numbers.
If your vendor’s account number is longer than 12 digits:
- Ask the vendor if they have an alternative payment method or account number
- Recommend the vendor contact their financial institution for guidance or formatting instructions
In Canada, 7- and 12-digit account numbers are the standard for EFT payments. Most vendors have experience with this limitation and may already have a workaround available.
How do I record a bill payment made with a Float card?
If you’ve already paid a vendor using a Float card, there are two ways to handle it, depending on your workflow and reporting needs.
Recommended Approach:
- Not creating a draft bill on the Bill Pay page
- Since the expense was already made with a Float card, you can manage the transaction through the Transactions and Transaction Exports page
- This avoids duplication and additional steps
Alternative Approach:
If you’ve created a bill or need to match the payment to an existing vendor bill, follow these steps:
-
Export the transaction from Float to your accounting sync
This will create an expense record and mark it as “Exported” in Float
-
Manually record the bill and payment in your accounting sync
Enter both the bill and its payment
Make sure the payment is marked as coming from the Float Clearing Account on the date it occurred
-
Delete the duplicate expense
Since the Float export creates a direct expense record, remove it from your accounting sync to avoid duplicating the entry
This method is especially helpful when the bill date and payment date span different reporting periods. If both occurred in the same month, the original expense export may be enough.
Can I set up recurring bill payments to the same vendor?
Float doesn't currently support automated recurring payments for vendor bills.
However, when you upload a new invoice on a draft bill for a vendor you've previously paid, Float will offer a shortcut:
You’ll see a list of previous bills for that vendor
You can choose to pre-populate the line items on the new bill using a past bill
This saves time if the bill details (like GL codes, tax codes or descriptions) are the same
Note: This option appears only if previous bills to the vendor used the same line item structure
Here’s what that looks like in Float:
Can I pay off another bank's credit card statement, pay a utility bill or the CRA with Float Bill Pay?
No, it is not currently possible to use a Float Bill Pay (or Float cards) to pay off the credit card statement for another bank, pay a utility bill or make a payment to the Canada Revenue Agency (CRA).