My Card Didn't Arrive When Expected - What's Next?

All Float cards take 10 business days from the shipping details and PIN being set to be received in the mail. It is important to remember that business days do not include weekends or holidays! You can find information for Physical Card Shipping Timelines Here. If you believe your card should have already arrived, here is what you can do!

Please Contact our Support Team!

To contact support you can email us at support@floatcard.com or use our live chat feature to inquire about your Float card and to get a replacement sent if needed. Please have the following information ready to share with our support team for these inquiries:

1️⃣ The Name and Email of the Card Owner:

Knowing the Name and Email of the card owner will help our support team locate the exact card that has not yet been received!

2️⃣ Complete Address for the Cards Shipping:

Please let us know the full address, including unit numbers and postal code for where the card was shipped too. This will help our support team identify if the address was entered incorrectly. Please also let us know if the mailing address is a residential or business address. An example of this could look like...

First Name, Last Name

Phone Number

123 Main Street, Toronto ON

Unit/Apt 123

A1B 2C3

*This is a Residential or Business Address

3️⃣ When The Card was Ordered:

It is important to share when the card was ordered as it will assist our support team in identifying how far along the card order/shipping phase the card is and if the card may have been lost in transit.

Once we receive an inquiry regarding cards not being received on time, our support team will follow up quickly and solve this problem swiftly!